Customer service and sales

Course groups:

Personal development skills
Training skills
Customer service and sales
Supervisory skills
Management skills

Business/Systems analysis
Data management
Application design

Project management

ISEB Business Systems Development courses

Graduates/New hires

Skills development tutorials

Course of the month

Course directory

Public schedule and prices

Terms of business

This series addresses the skills needed to develop relationships and deal professionally with customers, both face-to-face and over the telephone.

Customer Focused Telephone Skills
How to provide a professional, courteous and effective telephone service to your customers

Customer Service Skills
How to provide a professional service to your customer

Effective Sales Techniques
How to improve your face-to-face selling ability

Presentation Skills for Pre and Post Sales Technicians
How not to waste the time of potential customers

Successful Telephone Techniques
How to make successful outward bound sales or appointment calls

Winning Techniques for Telephone Sales
How to make successful sales calls incoming or out bound