Course Directory

All the courses we provide are listed below

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Course groups:

Personal development skills
Training skills
Customer service and sales
Supervisory skills
Management skills

Business/Systems analysis
Data management
Application design

Project management

ISEB Business Systems Development courses

Graduates/New hires

Skills development tutorials

Course of the month

Course directory

Public schedule and prices

Terms of business

Courses are listed alphabetically. Use the links to the left to review courses by group.

If you know the name of the course you require please use the list below or the alpha selector.

Course titles marked with (P) are available as public events - see our public schedule. Courses marked as tutorials are typically half-day events where we explore a single subject taken from one of our main courses. These offer highly cost-effective training and give you the chance to sample our courses.

Remember that all our courses can be tailored to fit your exact requirements.

Select alphabetically

A

Activity Based Costing
Activity Based Costing (tutorial)
Advanced Supervisory Skills
Advanced Training Skills
Application Systems Design
Assertiveness (P)
    

B

Benefits Management
Business Analysis Essentials (P)
Business Writing
    

C

Capturing User Requirements
Coaching for Team Leaders
Corporate Data Modelling
Creating High Performing Teams
Creativity (tutorial)
Customer Focused Telephone Skills
Customer Service Skills (P)
   

D

Data Management in Plain English
Data Modelling
Defence Command and Army Data Model
Describing Business Processes
Describing Business Processes (tutorial)
Designing a Presentation
Downsizing the Organisation
Dynamic Modelling (tutorial)

   

E

Effective Sales Techniques
   

G

Graduate Induction
GUI Design
   

H

High Performing Teams (tutorial)
   

I

 

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Improving Business Processes
Improving Organisational Performance
Improving the Appraisal Process
Influencing Skills
Inspirational Leadership (tutorial)
Interactive Development
Introduction to the UML (tutorial)
   

L

Leading Your First Team
   

M

Management Education
Managing Meetings
Milestone Planning
Milestone Planning (tutorial)
Modelling Business Processes (P)
Motivation (tutorial)

O

Object Development with UML
Organisational Context (P)
   

P

Planning and Controlling Projects (P)
Presentation Skills for Technicians
Principles of Data Administration
Principles of Data Management (P)
Problem Analysis and Problem Solving
Problem Analysis and Problem Solving (tutorial)
Program Design
Project Initiation (tutorial)
   

R

Recruitment and Selection
Requirements Engineering (P)
Risk Management (tutorial)
   

S

Successful Telephone Techniques
Strategic Management Processes and Creativity
Strategic Thinking and Creativity Workshop
Supervisory Skills for First Time Supervisors
Systems Investigation and Analysis
   

T

Team Working Skills
Time Management
Tools and Techniques for Specifying Systems
Training for New Trainers
Training Needs Analysis
Translating Strategy into Action
   

W

Walkthroughs and Inspections
Winning Techniques for Telephone Sales
Working in a Multi-National Environment

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