Course Directory

All the courses we provide are listed below


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Course groups:

Personal development skills
Training skills
Customer service and sales
Supervisory skills
Management skills

Business/Systems analysis
Data management
Application design

Project management

ISEB Business Systems Development courses

Graduates/New hires

Skills development tutorials

Course of the month

Course directory

Public schedule and prices

Terms of business

Courses are listed alphabetically. Use the links to the left to review courses by group.

If you know the name of the course you require please use the list below or the alpha selector.

Course titles marked with (P) are available as public events - see our public schedule. Courses marked as tutorials are typically half-day events where we explore a single subject taken from one of our main courses. These offer highly cost-effective training and give you the chance to sample our courses.

Remember that all our courses can be tailored to fit your exact requirements.

A	Activity Based Costing Activity Based Costing (tutorial) Advanced Supervisory Skills Advanced Training Skills Application Systems Design Assertiveness (P)
B	Benefits Management Business Analysis Essentials (P) Business Writing
C	Capturing User Requirements Coaching for Team Leaders Corporate Data Modelling Creating High Performing Teams Creativity (tutorial) Customer Focused Telephone Skills Customer Service Skills (P)
D	Data Management in Plain English Data Modelling Defence Command and Army Data Model Describing Business Processes Describing Business Processes (tutorial) Designing a Presentation Downsizing the Organisation Dynamic Modelling (tutorial)
E	Effective Sales Techniques
G	Graduate Induction GUI Design
H	High Performing Teams (tutorial)
I Top	Improving Business Processes Improving Organisational Performance Improving the Appraisal Process Influencing Skills Inspirational Leadership (tutorial) Interactive Development Introduction to the UML (tutorial)
L	Leading Your First Team
M	Management Education Managing Meetings Milestone Planning Milestone Planning (tutorial) Modelling Business Processes (P) Motivation (tutorial)
O	Object Development with UML Organisational Context (P)
P	Planning and Controlling Projects (P) Presentation Skills for Technicians Principles of Data Administration Principles of Data Management (P) Problem Analysis and Problem Solving Problem Analysis and Problem Solving (tutorial) Program Design Project Initiation (tutorial)
R	Recruitment and Selection Requirements Engineering (P) Risk Management (tutorial)
S	Successful Telephone Techniques Strategic Management Processes and Creativity Strategic Thinking and Creativity Workshop Supervisory Skills for First Time Supervisors Systems Investigation and Analysis
T	Team Working Skills Time Management Tools and Techniques for Specifying Systems Training for New Trainers Training Needs Analysis Translating Strategy into Action
W	Walkthroughs and Inspections Winning Techniques for Telephone Sales Working in a Multi-National Environment

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