Course benefits:
Most training consists not in sending people away on courses but in
teaching on-the-job or through internal training. Since this is the
main method of passing on new techniques, or old wisdom, it is important
that it is done well.
This course aims to assist those responsible for such training to do
their job better. Our instructors have been trainers and training managers
and have influenced and developed the skills of many trainers and educators
over this time. This course is informative, instructive and motivating.
Attendees will be certain of acquiring new skills as well as improving
those they already have.
Who should attend:
Any person involved in the transfer of knowledge and skills to other
people. This will include pre- and post-sales support staff and other
management and staff who, from time to time, will fulfil a 'specialist'
or 'expert' training role.
Prerequisites:
There are no prerequisites for this course.
What you will learn:
On successful completion of the course, attendees will be able to:
- Design training courses and course sessions to address a variety
of training needs
- Prepare quality visual aids and other training materials
- Deliver training and education to a variety of audience types
What you will cover:
- Basic Skills - Communication, the art of successful training; knowing
your material; knowing your audience; knowing your objectives and
those of the trainees; training needs; different styles of learning;
different styles of imparting new knowledge or skills - training,
education and coaching; teaching 'hard' and 'soft' subjects / skills
- Workshop 1 - Setting up the training environment; introductions
and course objectives; timetable and administration
- The Material - Course and session content; teaching techniques;
the effect of subject matter on course length and structure; teaching
facts versus concepts; the course manual; subject research and preparation;
use of, or adaptation of, existing material
- Workshop 2 - Course and session design; topic planning, identification
of materials and teaching methods
- The Audience - Number; existing levels of knowledge and skills;
the importance of similar prior knowledge and experience; learning
curves; working with people who know each other and those who don't;
motivating the attendee; dealing with those who were 'sent'
- Workshop 3 - Learning curve simulation and learning style questionnaire
- The Structure - Workshop versus lecturing style; residential or
non-residential environment; course duration as dictated by the objectives
and material, and as dictated by getting people to attend; the instructor
team, team teaching techniques and the use of mentors
- Training Aids - The training environment; classroom facilities and
layout; preparation and use of visual aids; working with overhead
projection equipment and presentation software like Microsoft PowerPoint;
use of video and video training materials and films; case studies
and role playing; class exercises, session fillers, simulations and
games; demonstrations
- Workshop 4 - Preparation of visual aids, exercises and simulations;
setting up demonstrations and preparing for hands-on and one-to-one
training
- Delivery - How to deliver a course session; lecturing pace and depth;
hands-on training and one-to-one training; speaking style - formal
vs informal; didactic Vs interactive; use and misuse of humour; encouraging
audience participation; handling questions; typical problems - post
lunch torpor, the class know-all, slow and fast learners, mixed-ability
classes; working with people whose natural language is not your own
- Workshop 5 - Preparation and delivery of a training session; controlling
the audience; use of exercise materials and simulation
How you will learn:
The variety and number of practical work and workshop sessions is shown
in the coverage. This course gives every attendee the opportunity to
practice and evaluate their new skills.
Duration and availability:
Three days non-residential. In-house only.
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