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Course contents:
Course benefits
Who should attend
Prerequisites
What you will learn
What you will cover
How you will learn
Duration and availability
Course of the month
Course directory
Public schedule and prices
Terms of business
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Course benefits:
The problem with problem solving is the diversity of problems that
need to be addressed. Every day, management and staff in an organisation
wrestle with one or a number of problem situations. The solutions
to these problems can have impacts ranging from hardly noticeable
to having significant consequences for the employees and organisation
as a whole. Many problems could be solved at a stroke, simply by taking
a quick and effective decision, whilst others need careful analysis
and rational decision making before solutions can be proposed, let
alone implemented.
This course provides a framework for, and teaches, the techniques
that we believe are the most successful in problem analysis and problem
solving situations.
Who should attend:
This course is suitable for each of:
- Business Managers, Business Staff and Business Analysts who wrestle
with business problems
- Systems Analysts and Designers who develop and implement solutions
to technical problems
- Any member of a team having a need to participate effectively
in problem analysis and problem solving activities
Prerequisites:
There are no prerequisites for this course.
What you will learn:
On successful completion of the course, attendees will be able to:
- analyse, quantify and describe problems in terms of their causes
and effects
- identify solutions to these problems and to evaluate these in
terms of their consequences to the organisation
- make decisions about which solutions should be implemented
What you will cover:
- Getting Started - recognising that a problem exists; initial problem
definition; terms of reference; resources and matching these to
the seriousness of the problem faced; what a problem is and what
it isn't; basic parameters like problem owner, location and scope
of effect
- Understanding the Problem - problem analysis techniques including
critical examination, classic work study techniques, cause and effect
analysis and observation; quantifying the causes and effects and
arriving at an agreed definition of what the problem is and isn't;
distinctions and similarities; setting priorities based on the deviation
from what is desired; representing the results of analysis in graphical
and written form
- Identifying the Solution - agreeing and working within a framework
of objectives, musts and wants; scope of the required solution;
the use of both logical and creative thinking approaches to identifying
solutions; identifying the non-starters and candidates for evaluation
- Evaluating the Solution - agreeing the alternatives and assessing
the fit and suitability of each one; solutions that are really a
collection of interrelated solutions with important pre and post
conditions for overall success; quantifying the benefits and disadvantages
of each solution; using decision analysis to arrive at a conclusion;
anticipating potential problems and quantifying these in terms of
risk, seriousness and visibility; agreeing what and what not to
address; refining the solution and agreeing any contingency plans
and the way forward from here
How you will learn:
The teaching methods used on this course are geared towards the practicalities
of problem solving rather than the theory. Where appropriate, simulations
are used, including ones that will put a certain amount of pressure
on attendees to perform. Related exercises provide a framework on
which to practice the techniques as a project, and within a team.
Duration and availability:
Two days non-residential. Public and in-house.
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