Influencing

How to gain the help and support of others

Course contents:

Course benefits

Who should attend

Prerequisites

What you will learn

What you will cover

How you will learn

Duration and availability

Course of the month

Course directory

Public schedule and prices

Terms of business

Course benefits:

This one-day course will teach you the techniques required to influence others and the importance of a positive 'win win' outcome. You will learn how to influence others using words and behaviour.

The techniques, which are based upon a proven process, will enable you to plan, state your case, handle objections and arrive at an equitable outcome. This approach will provide you with all the confidence you need when influencing your colleagues and others with whom you work and cooperate.

The course will involve you in a good mix of discussion and practice. The method of learning is interactive, facilitated by a comprehensive course manual and workbook. The materials follow the structure of the course, and act as a memory aid for future reference. You will have the opportunity to practice all the techniques through a number of non-threatening 'role plays'. The entire course is an informative and enjoyable experience.

Who should attend:

This course is suitable for anyone who wants to develop his or her influencing skills both in and outside the workplace.

Prerequisites:

There are no prerequisites for this course.

What you will learn:

The influencing skills obtained from this course will assist you in both informal discussions and formal meetings.

On successful completion of the course, attendees will be able to:

• Describe and apply a variety of approaches to influencing others
• Achieve successful outcomes in negotiations

What you will cover:

• What is Influencing? - Determining why influencing is necessary; the steps of the influencing process; techniques to handle objections; introductory exercise
• Dealing with difficult people - Techniques to handle ' difficult people'; techniques to develop assertiveness and confidence; the importance of asking questions; how to negotiate using variables; reading 'body language'
• Communication and understanding - Exploring the methods of communication; the importance of 'active listening'; why clear and precise communication is necessary; discovering how information is processed; introduction to NLP; exercise to employ all the techniques
• Persuasion and motivation - Choosing the best medium for communication and understanding the impact of the location and environment; how motivation affects the influencing process; exercise to encourage and motivate

How you will learn:

The course style is informative, interactive and enjoyable, with practical exercises to consolidate your new-found skills and a comprehensive manual and workbook

Duration and availability:

One day non-residential. In-house only.

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